Warranty & Returns

Limited Lifetime Warranty

Granite Gear products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. If your granite gear product fails due to material or manufacturing defect, we will repair or replace it at our option. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. *Wheeled products are warranted for five years from the purchase date.

In order to expedite your warranty or repair requests, before sending your items back to Granite Gear we ask that you email info@granitegear.com with the following information: 1) photos (smaller pixels) of the problem area that you would like repaired or warrantied; include a photo of the entire pack front and back 2) identify point of purchase; 3) shipping address; 4) name of the product or photos of the hang tag found on the inside of the product (if applicable). This information will help to speed along the review and processing of your claim to determine the next step. You will receive an automatic reply from us when your email has been received, within 24-48 hours. If you do not receive the auto reply or hear back from us within this timeframe, please resend your email reducing the pixel size on the photos or sending multiple photos in separate emails.

Return Guidelines

Returns for Warranty or Repair

If your granite gear product fails due to material or manufacturing defect, we will repair or replace it at our option. Please send warranty/repair products to us in clean condition ( review cleaning instructions ). Before returning a pack, please remove belt, shoulder straps, extra pockets, frame sheet and any personal items from your pack. This will save in shipping costs and ensure no items are misplaced or lost.

Returns for Credit

New unused items in resalable condition (with original tags and packaging) that were purchased through Granite Gear can be returned for any reason within 30 days of their purchase. Contact the retailer regarding the return of products purchased through them. Items ordered from our web site will be refunded through the site upon return of the new condition item(s). Contact Customer Service with your credit card information only if you did not order through the web site. Customer Service at 1-800-222-8032 ext. 02

International Returns

Warranty returns or repairs for customers outside the U.S. need to work with the original store location. Granite Gear must pre-approve any international or outside the U.S. returns/repairs prior to shipment. Cost of shipping is the responsibility of the customer. Please contact Customer Service at 1-800-222-8032 ext. 02

Component Exchanges

Exchanges for new, unused hip belts or shoulder straps can be made by one of the following ways:

  • You can download the component exchange form here: (Download form).
  • You can email info@granitegear.com with your inquiry.
  • You can contact customer service at 1-800-222-8032 ext 02
  • Returning Your Product

    Ship your item to this address:

    Granite Gear Returns Department
    2312 10th Street
    Two Harbors, MN 55616

    We strongly encourage you to use a shipping method that provides delivery confirmation and/or tracking.

    You can download our return form by clicking here. If you do not have access to a printer please enclose this information:
    • Order Number (if applicable)
    • Name
    • Shipping Address
    • Phone number at which you can be reached during the day.
    • Email Address
    • A brief description of the problem and how it occurred.

    Turnaround times vary, but generally products will be shipped back within 4 - 6 weeks of our receiving them.